Frequently Asked Questions
Colcasac Inc.
14587 S 790 W Unit C, Suite 205 Salt Lake city, UT, 84065 USA
[email protected] • 801 910 0827
14587 S 790 W Unit C, Suite 205 Salt Lake city, UT, 84065 USA
[email protected] • 801 910 0827
FAQ
How do I clean my ColcaSac?
First–don’t put in the washing machine or dryer! When washing a ColcaSac, the main consideration is the need to avoid shrinking. We suggest spot washing. If there is a dirty area, use some mild soap and a rag, then let air dry.
I have an iPad but don’t have an Apple Smart Case yet, which ColcaSac sleeve size should I get?
This is a tough call. Our sleeves really shine when they fit nice and snug. If it were me, I would go without the Apple Smart Case and get the ColcaSac for just the iPad. But if you’re planning to have your iPad in an Apple Smart Case anyway, you can always pick the iPad with Smart Case.
Is there really a difference in size for the Apple Smart Case and the regular iPad?
Yes there is. It is a small difference, but it is noticeable.
Can I return my sleeve?
Yes, you can send it back. Visit our guarantee page for details.
I’m having trouble with my order–it won’t go through.
First make sure you have the right billing zip code, credit card number, expiration and security code. If it still is not working you can try checking out through Paypal (if you don’t have a Paypal account, you can still pay with your credit card through Paypal). In any case, you can always chat with one of our live support operators or send us an email at [email protected] and we will happily help you out!
I’m having trouble picking out which sleeve to buy as a gift.
Well, it really depends. Best to choose a sleeve that matches the recipient’s personality and mobile lifestyle. We can tell you that our most popular MacBook sleeve is the Uintah while and the most favorite iPad sleeve is the Juan Valdez. Goodluck!
I didn’t get a confirmation email.
Did you check your spam/junk folder? If it’s not there, we likely have the wrong email address for you. Email us at [email protected] and we will get it sorted out with you.
How can I get a promo code?
That’s easy. Sign up for our email newsletter and like us on Facebook!
How long will it take for my bag to ship?
We normally ship your order within 24 hours of the transaction during business days. Otherwise it will ship out on the next business day.
My tracking says the order is delivered but I haven’t seen it yet.
This happens more than you would think. There are a few explanations.
1. You live in an apartment/condo and the front desk has it.
2. You live with family or roommates and someone else in the house picked it up and has yet to tell you.
3. USPS tracking is wrong. It will likely still arrive soon.
Let us know if none of these seem to be the issue.
Can I buy in bulk?
Yes, email us at [email protected] and let us know what you are looking for.
I think I was billed twice.
That can happen, but it is much more likely that you are seeing more than one authorization on your bill. Those go away after a couple days. If it is still there after 5 days, send us an email at [email protected] and we can work through it.
